Tuesday, February 14, 2017

Saturday night live

OK hands up, we’re not exactly hobnobbing in the green room with Melissa McCarthy, or anyone else for that matter. But if you need library support, and it’s past 5pm, or over the weekend, then the University of York Library have got you covered.  
During full service hours on weekdays and at the weekends, you'll be able to use their online chat service to talk to a member of Library staff without leaving your desk (or the warmth of your bed!) They'll provide the same level of support as you'd receive if you went to visit them at the Help Desk.
During self service hours (eg overnight) they'll continue to use the out of hours chat service, which is staffed by librarians from participating organisations across the globe. These librarians can't access your account, but they can answer many library related enquiries - if they can't help with a query, they pass it on for our staff to pick up during full service hours.

Hull also have a chat service currently available weekends 9-5, weekdays 9-8pm; outside of these hours you can use their LibAnswers service and someone will get back to you as soon as possible the next day.

As well as the chat service; training is also available from The Skills Team (Hull) and the Learning and Teaching Team (York). We’ve added a bit to the HYMS library website so that you can see what’s coming up and to give you an overview of the training available to you. See the Training Sessions at Hull and York bit of our webpage.